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From your description, I understand you get Intel WiUSB USB-IF xHCI Host Controller error 31.
Could you answer few questions to understand the issue well:
1.What is the make and model of your computer?
2.Is it a USB 2.0 device or USB 3.0 device?
3.what is the model number of the WD external drive?
I would suggest you to follow these methods to fix the driver related problem.
Method 1:
Run Hardware and Devices troubleshooter
Follow these steps to run Power troubleshooter.
a.Press Windows key + W and type troubleshooting.
b.Select Troubleshooting.
c.Select view all on the top left corner.
d.Run Hardware and Devices troubleshooter.
Method 2:
I would suggest you to uninstall all the USB drivers listed in device manager and then restart your computer.
Follow these steps to uninstall the USB drivers.
a.Press Windows key + X key and click on Device manager.
b.Search for Universal Serial Bus Controllers and expand it.
c.Right-click on the USB driver and click on Uninstall.
d.Uninstall each one of the drivers listed.
Now restart the computer to reinstall all the drivers.
Reference:
Install USB 3.0 and other USB devices
Hope it helps. For any Windows related queries feel free to get back to us.
The eXtensible Host Controller Interface(xHCI) specification describes the register-level host controller interface for universal serial bus revision 2.0 (USB2) and above. The specification includes a description of the hardware/software interface between system software and the host controller hardware. But In several computers (commonly on some HP or Sony laptops) the USB xHCI Interface controller is not working properly and displays the following error in device manager 'This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)'. The above error happens, due to an incompatible USB-IF xHCI USB Host Controller driver.
This tutorial contains detailed instructions on how to resolve the 'USB-IF xHCI USB Host Controller' problem.
How to fix the USB xHCI USB Host Controller not working problem on Windows 8.1, 8 or 7 OS.
1. Download the Intel® Driver Update Utility.
2. Run Intel® Driver Update Utility and press Next at the first screen.
3. Accept the license terms and press Install.
4. Wait unit Inter Driver Update Utility, installs all required programs and files.
5. When the System Update is Completed press Launch.
6. Press Start Scan.
7. When the driver scan is completed, press Download to save the latest drivers to your download location.
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8. Finally press Install to the next screen(s) to install the latest Intel drivers for your computer.
Intel Host Controller Driver
9. When the driver installation is completed, restart your computer.
That’s all folks! Did it work for you?
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